Currently, 88% of consumers trust online reviews as much as personal recommendations. This is why it is so crucial to monitor and respond to resident reviews in a timely manner.
Our reputation services monitor online platforms to gauge the sentiment of your reviews. We're able to identify potential issues and address them proactively and respectfully. Consumers find that businesses that respond to reviews are 1.7x (source ) more trustworthy than those who don't. With our reputation management services, your business can engage with reviewers, clarify any discrepancies and highlight the benefits of your community to your online audience.
We track online mentions of your community which can allow your team to learn more about your resident's experiences and how to improve in the future. We'll also monitor your competitors – this way we're always aware of the landscape and what residents are saying about other properties.
With reputation management – not only can you ensure that you're keeping your digital presence one step ahead of the competition, you can even take real reviews and feedback and adapt to better meet the needs of your current and future residents!